Order Processing Time

We take pride in delivering your Lolita fashion pieces with care. Processing times vary depending on the type of item you order:

In-Stock Items (Ready to Ship)

Processing Time: 3-7 business days

Your order is prepared, quality-checked, and handed to our carrier within this window. In-stock items include dresses, blouses, accessories, and shoes marked as "In Stock" on the product page.

Pre-Order Items (Brand New Releases)

Processing Time: 30-90 days (varies by collection)

Pre-order items are produced after your order is placed. The estimated production timeline is clearly displayed on each product page. We will notify you immediately if the brand announces any delays or updates.

Made-to-Order & Custom-Sized Items

Processing Time: 4-12 weeks

Handmade and custom-tailored pieces require additional production time. The exact timeframe depends on the complexity of the design and current workshop capacity. Please refer to the product page for specific estimates.

Important Note on Combined Orders

If your order contains both in-stock and pre-order/made-to-order items, we will ship everything together once all items are ready. If you prefer split shipping, please contact us before checkout—a second shipping fee will apply.

Note: Delivery times are estimates and commence after dispatch. Customs clearance and local postal processing may add 1-5 days in some regions.

Shipping Methods & Delivery Times

We offer multiple shipping options to balance speed, cost, and reliability:

Premium Air Express (Recommended)

  • Carrier: DHL / FedEx International / UPS
  • Delivery Time: 5-10 business days after dispatch
  • Best For: Time-sensitive orders, high-value parcels, full coordination sets
  • Features: Door-to-door tracking, priority customs clearance 

Standard Air Express

  • Carrier: EMS / SF International / Japan Post
  • Delivery Time: 12-25 business days after dispatch
  • Best For: Balanced cost-to-speed ratio, standard orders
  • Features: Full tracking, reliable transit times

Regional Delivery Estimates (Business Days After Dispatch)

Destination

Premium

Standard

United States & Canada

5-10 days

12-20 days
United Kingdom & Europe 5-12 days

15-25 days
Australia & New Zealand 7-12 days

15-25 days

Japan, South Korea, Taiwan

 3-7 days

7-15 days

Hong Kong, Singapore

3-7 days

 7-12 days
Middle East (UAE, Saudi Arabia) 7-14 days

18-30 days

Rest of World

10-15 days

20-35 days

 

Where We Ship From

To ensure availability and fastest delivery worldwide, we operate multiple fulfillment centers:

  • Japan (Tokyo): Japanese brand exclusives, limited editions
  • China (Shanghai): Main production warehouse
  • Hong Kong: Asia-Pacific regional hub
  • United States: North America stock distribution

Your order will ship from the warehouse holding your item in stock. The origin country shown on your tracking may differ from our headquarters—this is normal and ensures you receive your order as quickly as possible.


Customs, Duties & Taxes

International customers are responsible for all import duties, VAT/GST, and customs handling fees imposed by your country.

Key Points:

  • We declare all shipments accurately at full value. We do NOT mark orders as "gift" or undervalue merchandise—such requests cannot be honored.
  • Customs fees are NOT included in product or shipping prices.
  • For orders to the European Union: VAT is collected at checkout for orders ≤ €150 via IOSS. Orders exceeding €150 are subject to VAT and duties collected by the carrier upon delivery.
  • For orders to the United Kingdom: VAT is charged at checkout for orders ≤ £135. Higher-value orders incur VAT/duties on delivery.
  • For orders to the United States: Shipments under $800 USD de minimis threshold typically enter duty-free.
  • For all other countries: Please consult your local customs authority before ordering.

Refusal of Delivery

If you refuse a package to avoid customs charges, the parcel will be returned to us at our expense. Shipping costs and any return/destruction fees will be deducted from your refund. We strongly encourage reviewing your country's import policies before purchasing.


Order Tracking

All orders receive a tracking number via email once the carrier scans your parcel. You can track your shipment through:

  1. Order Confirmation Email: Click the tracking link provided
  2. Carrier Website: Enter your tracking number directly
  3. Our Website: Visit the Track Your Order page with your order number

Tracking Tips:

  • Allow 24-48 hours after dispatch for tracking updates to appear
  • International tracking may show limited updates until the parcel clears customs in your country
  • Contact us if tracking shows no movement for 5+ business days

Pre-Orders & Made-to-Measure Items

Pre-order and custom items require special consideration:

Timeline Expectations

  • Production timelines listed on product pages are estimates
  • Delays may occur due to fabric sourcing, workshop capacity, or quality control rejections
  • We will proactively contact you if significant delays arise

Cancellation Policy

  • Pre-order items may be cancelled within 48 hours of order placement
  • After production begins, cancellations are not permitted
  • Made-to-measure items are non-cancellable and non-refundable once production starts

Size Exchanges

  • Custom-sized items cannot be exchanged unless defective
  • Standard-sized pre-orders follow our standard Returns Policy

Delays & Force Majeure

While we strive for timely delivery, factors beyond our control may cause delays:

  • Customs inspections and clearance delays
  • Extreme weather conditions or natural disasters
  • Carrier strikes or operational disruptions
  • Pandemic-related restrictions
  • Peak season congestion (holidays, events, festivals)

What We Do:

  • Publish delay notifications on our website during known disruptions
  • Provide proactive updates for significantly delayed orders
  • Assist with carrier investigations for missing parcels

Liability:

We are not liable for delays caused by force majeure events. However, if your parcel is confirmed lost by the carrier, we will offer a full refund or replacement at no additional cost.


Undeliverable Parcels

A parcel is marked undeliverable when:

  • The shipping address is incomplete, incorrect, or the recipient cannot be located
  • Multiple delivery attempts fail and the parcel is not collected from the carrier's pickup point within the holding period (typically 5-10 days)
  • The recipient refuses delivery or refuses to pay customs charges

Outcome:

Undeliverable parcels are returned to our warehouse. Refunds will be processed minus:

  • Original shipping cost
  • Return shipping fees charged by the carrier
  • Any carrier-imposed handling or destruction fees

Re-shipping is available at the customer's expense at current shipping rates.


Wrong Address & Address Changes

Incorrect Addresses

Please double-check your shipping address before completing checkout. We are not responsible for parcels delivered to incorrectly provided addresses.

Address Changes After Order

  • Contact us within 24 hours of placing your order
  • Address changes are only possible before dispatch
  • Once a parcel is with the carrier, address modifications are not possible

Lost or Stolen Packages

Lost in Transit

If tracking shows no updates for 15+ business days (Premium/Standard) or 30+ business days (Economy), contact us immediately. We will:

  1. Open a carrier investigation
  2. Provide updates within 5-7 business days
  3. Offer replacement or refund if the carrier confirms loss

Stolen After Delivery

We are not responsible for packages stolen after delivery confirmation. Please ensure someone is available to receive your parcel or use a secure delivery location. Contact your local carrier to report theft and file a police report if necessary.

Split Shipping

For orders containing both in-stock and pre-order items, we offer split shipping upon request:

  • Contact us before or immediately after ordering to request split shipping
  • A second shipping fee will apply based on destination and weight
  • In-stock items will be dispatched first; pre-order items ship separately when ready

Eco-Friendly Shipping

We are committed to sustainable practices:

  • We partner with carriers offering carbon-offset shipping options
  • Packaging materials are recyclable or made from recycled content
  • We consolidate shipments when possible to reduce environmental impact

Contact Us

Shipping inquiries are handled by our dedicated logistics team:
[email protected]